Browser Requirements

Security starts with your web browser. When you access CIBC e-Commerce Services, your browser is checked by CIBC to ensure that it meets our minimum requirements. You can protect yourself online by using an up-to-date browser with the most recent security updates.

To ensure the security of CIBC e-Commerce Services, CIBC supports the following browsers that use 128-bit encryption:


JavaScript

You must have JavaScript enabled on your browser to use CIBC websites. We use JavaScript to make our websites easier to use.

Cookies

A cookie is a small file created by a web server on your computer that can be referenced when the website is visited or when a page on the site is visited. Cookies cannot access files or other information stored on your computer.

How CIBC uses cookies

CIBC uses two types of cookies on our websites: session cookies and persistent cookies. Session cookies are used during a single website visit and are automatically deleted from your computer when you leave the site. Persistent cookies are used to track website activity over a longer period and remain on your computer until either you choose to delete them or they expire.

Session cookies perform several critical functions on CIBC's websites. For example, they protect your security while you are using CIBC e-Commerce Services by ensuring that nobody else can view your data while you are signed on. Your web browser must allow session cookies in order for you to use CIBC e-Commerce Services.

Persistent cookies are also used for a number of purposes on CIBC's websites. They are used for your convenience to save your CIBC e-Commerce Services personal preferences. For example, you must allow persistent cookies if you want your browser to remember your User ID each time you sign on to CIBC e-Commerce Services.

CIBC also uses persistent cookies to collect analytical information about how visitors use our websites. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our websites.

To gather this information, we use persistent cookies that track how a computer uses our websites and whether the computer has been used to sign on to CIBC e-Commerce Services. Currently, we don't use cookies to collect information about identifiable individuals or use cookie information to offer products and services to individuals. If this changes in the future, we will update this section.

Another type of persistent cookie, known as a locally shared object, may be created by software applications running on your computer when viewing material such as Flash enabled videos on CIBC websites. These files contain configuration information used by the software to present rich media on CIBC websites. CIBC does not use the information in locally shared objects for analytical or other purposes.

CIBC never stores your personal financial information in cookies or uses cookies to track your internet use after you leave CIBC websites.

Accepting Cookies

CIBC e-Commerce Services cannot be used without session cookies enabled in your web browser. Session cookies are used for added security and convenience when you are visiting our website.

Depending on the web browser you use, you may be able to configure it to accept session cookies but disable persistent cookies (with the exception of locally shared objects). If you do this, you will be able to use CIBC websites but your browser will not remember your personal preferences when you return to the site, like your User ID for example.

If you use Microsoft Internet Explorer or Firefox for Windows, you can follow the instructions below to accept session cookies but disable persistent cookies. If you use Apple Safari or Firefox for MacOS, you cannot disable session cookies independently of persistent cookies.

How to set your browser to accept or disable cookies

Firefox 3.x for Windows

  1. Choose "Options" from the "Tools" menu
  2. Select the "Privacy" icon in the "Options" menu
  3. To enable cookies, check the "Accept cookies from sites" box from the "Cookies" section
  4. To disable cookies, uncheck the "Accept cookies from sites" box from the "Cookies" section
  5. Select "OK" to close the "Options" window
 

Firefox 3.x for MacOS

  1. Choose "Preferences" from the "Firefox" menu
  2. Select the "Privacy" icon
  3. To enable cookies, check the "Accept cookies from sites" box from the "Cookies" section. You cannot disable cookies in Firefox without disabling the session cookies required for Online Banking. Instead, you may choose "Ask me every time" from the drop-down box next to "Keep Until"
 

Microsoft Internet Explorer 7.0 and later for Windows

  1. Choose "Internet Options" from the "Tools" menu
  2. Select the "Privacy" tab
  3. Under "Settings", select the "Advanced" button
  4. Make sure that "Override automatic cookie handling" is selected
  5. To accept all cookies on CIBC.com, select the "Accept" option for first-party and third-party cookies
  6. If you wish to disable persistent cookies, select the "Block" option for first-party and then select the checkbox for "Always allow session cookies". Session cookies must be enabled for CIBC e-Commerce Services to function
  7. As an alternative to completely disabling persistent cookies, you can select the "Prompt" option for First-party Cookies and the checkbox for "Always allow session cookies". In this case, your browser will ask you each time whether you want to accept the persistent cookie or not
  8. Select "OK" in Advanced Privacy Settings
  9. Select "OK" in Internet Options
 

Apple Safari 3.0 or later for MacOS

  1. Choose "Preferences" from the "Safari" menu
  2. Select the "Security" icon from the menu
  3. Select "Always" to accept all cookies or "Only from sites I visit". CIBC e-Commerce Services will work with either option. You cannot disable cookies in Safari without disabling the session cookies required for Online Banking, so do not select "Never"
  4. Close the Preferences window